Operating Entity
Paymitraa is operated under the corporate entity SDDS Private Limited. References to "Paymitraa", "we", "us", or "our" in this Privacy Policy include Paymitraa, SDDS Private Limited, and authorized internal teams working for platform operations, support, onboarding, service delivery, and compliance.
This Privacy Policy applies when you visit the Paymitraa website, submit a contact or onboarding form, raise a support request, report fraud, use an e-signature or service page, or enquire about Paymitraa fintech solutions such as AEPS, DMT, BBPS, recharge, Micro ATM, PAN/GST assistance, ticketing, insurance, finance, and related categories.
Information We Collect
Paymitraa may collect information that users provide through website forms, onboarding requests, fraud report forms, support messages, service enquiries, e-signature workflows, and partner discussions.
- Personal and contact details such as full name, mobile number, email ID, state, district, block, city, business location, and communication details.
- Business and operational details such as shop or firm name, role, service interest, expected monthly volume, retailer ID, shop name, distributor interest, subsidiary interest, and corporate partnership details.
- Service details such as requested modules, activation interest, support issue, transaction category, dashboard enquiry, and service usage information submitted by you.
- Fraud report and dispute details such as incident type, online or offline source, transaction reference, receipt or screenshot, suspicious link, suspected person or shop details, and written description.
- Technical and usage information such as browser type, device details, approximate location derived from IP address, pages visited, buttons clicked, time spent on pages, and website navigation data where logs or analytics are enabled.
How We Use Information
Paymitraa uses collected information for legitimate business operations, support, service delivery, security, and compliance purposes.
- To respond to enquiries, contact users through phone or email, and provide support desk communication.
- To process onboarding requests for retailers, distributors, subsidiary partners, and corporate partners.
- To understand service interest for AEPS, DMT, BBPS, recharge, Micro ATM, PAN/GST, ticketing, insurance, finance, e-signature, and related categories.
- To review fraud reports, check submitted documents or transaction references, coordinate with relevant support teams, and assist in reporting or dispute review. Paymitraa does not guarantee recovery of lost or disputed funds.
- To improve platform safety, service quality, website performance, documentation, partner workflows, fraud awareness, and customer support.
- To maintain business, audit, legal, compliance, operational, and dispute records as required under applicable Indian laws and platform requirements.
Sharing & Disclosure
Paymitraa does not sell, trade, rent, or lease personal information to third-party marketing agencies. Data sharing occurs only where required for operational, technical, support, service, legal, or regulatory purposes.
- With the operating entity and internal teams: SDDS Private Limited, authorized employees, operations teams, technical teams, and support desks may access information to fulfill requests.
- With service partners: relevant details may be shared with banks, payment networks, bill payment providers, KYC or verification partners, hosting providers, technology vendors, or other authorized service partners as needed for service delivery.
- With legal or regulatory authorities: information may be disclosed to law enforcement agencies, cybercrime cells, RBI or other regulators, tax authorities, courts, or government bodies where required by law or for fraud prevention.
- With compliance or professional advisors: limited information may be shared with auditors, legal advisors, compliance consultants, or security professionals where necessary.
Security & Retention
Paymitraa aims to use reasonable administrative, technical, and operational safeguards to protect information from unauthorized access, misuse, alteration, loss, or disclosure. No digital system is completely risk-free.
Paymitraa never asks users to submit OTP, wallet PIN, UPI PIN, account password, login MPIN, card PIN, or sensitive banking credentials through website forms, emails, or phone calls. Users should not share such information with anyone.
Submitted information may be retained for as long as needed for customer support, onboarding, legal compliance, audit, transaction review, unresolved disputes, fraud prevention, business records, or statutory record-keeping. Certain transaction logs, verification histories, and legal records may not be deleted immediately where retention is required by law or operational policy.
User Choices
Users may contact Paymitraa to request review, correction, or update of information submitted through website forms where the information was captured incorrectly or needs to be updated.
Users may choose not to submit optional form fields. However, missing mandatory details such as contact number, transaction reference, business details, or fraud report evidence may limit Paymitraa's ability to respond, onboard, support, or investigate a complaint.
Requests for correction, access, withdrawal, or deletion will be handled subject to applicable Indian laws, the Digital Personal Data Protection Act, 2023 and rules as applicable, business record requirements, dispute handling needs, and fraud prevention requirements.
Cookies & Analytics
The website may use cookies, server logs, or analytics tools to understand website performance, monitor server health, improve page experience, and understand user navigation patterns. Browser settings may allow users to block or remove cookies, but some interactive website features may not work properly without them.
Policy Updates
Paymitraa may update this Privacy Policy from time to time to reflect changes in technology, services, operational workflows, partner requirements, or applicable laws. Updated versions will be posted on this page with a revised "Last updated" date.
Grievance Redressal & Contact
For privacy questions, support, onboarding, fraud report communication, or concerns about unauthorized data processing, users can contact the Paymitraa privacy and support desk.